Last updated: 4 August 2026
Terms and Conditions of Sale
These terms apply to all orders placed with Whimble Wood. Please read them carefully before placing an order. By placing an order, you agree to be bound by these terms.
Our contract with you
When you place an order, you are making an offer to purchase. A contract is formed when we send you an order confirmation email. We reserve the right to decline any order, for example if a product is out of stock or if we are unable to verify payment.
Personalised items
All personalised items are made to order. By submitting your personalisation details, you confirm that the information is accurate. We reproduce personalisation exactly as submitted. We are unable to offer refunds or replacements for errors in your original submission. Please double-check all names, spellings, and details before placing your order.
Prices and payment
All prices are shown in pounds sterling (GBP) and include VAT where applicable. We accept all major credit and debit cards and PayPal. Payment is taken at the time of ordering. We reserve the right to change our prices at any time, but changes will not affect orders already confirmed.
Production and delivery
Standard production takes 3–5 working days from the date of your order. During peak periods this may extend to 7–10 working days. Delivery times are in addition to production time. We will notify you by email when your order has been dispatched. Delivery timescales are estimates and we cannot guarantee delivery by a specific date. Please see our Delivery & Returns page for full details.
Cancellations
You may cancel your order within 24 hours of placing it. After that, production will have started and we are unable to cancel or refund the order. To cancel, please contact us as soon as possible at [email protected].
Returns and refunds
Because our products are personalised and made to order, they are exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013. We will, however, offer a full refund or replacement if your item arrives damaged or if we have made an error with your personalisation. Please contact us within 7 days of receiving your order with photographic evidence.
Faulty or damaged items
If your item arrives damaged, please photograph it and contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible. Your statutory rights are not affected by these terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.