Delivery & returns
We want your Whimble Wood piece to arrive safely and on time. Here's everything you need to know about how we get your order to you.
Production times
Every piece is made by hand in our UK workshop after your order is placed. Please allow time for us to make your piece before it's dispatched.
Delivery options
We ship within the UK only. International shipping is coming soon — sign up to our newsletter to be notified.
Tracking your order
Once your order has been dispatched, we'll email you a tracking number so you can follow its journey. You can track your parcel directly on the Royal Mail website. If your order hasn't arrived within the expected timeframe, please contact us and we'll look into it straight away.
Cancellations
Because we begin making your piece shortly after your order is placed, we can only accept cancellations within 24 hours of ordering. After that, production will have started and we're unable to cancel or refund the order. If you need to cancel, please contact us as soon as possible and we'll do our best to help.
Returns policy
Because every piece is made specifically for you, we're unable to accept returns or exchanges on personalised items unless they arrive damaged or with an error on our part.
Damaged on arrival
If your order arrives damaged, please photograph it and contact us within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.
Error on our part
If we've made a mistake with your personalisation — a spelling error, wrong character, or wrong font — we'll remake your order at no cost and dispatch it as a priority. Please contact us within 7 days of receiving your order.
Spelling errors in your submission
We reproduce personalisation exactly as submitted. We're unable to offer refunds or replacements for errors that were present in your original submission.
Change of mind
We're unable to offer refunds or exchanges for personalised items where you've simply changed your mind, as these pieces cannot be resold.
Questions about your order?
We're a small team and we read every message. Get in touch and we'll get back to you within one working day.